Franchisee Privacy Policy
Core Realtors Privacy Policy
Last updated: 10 July 2025
Core Realtors and its affiliated offices (“we”, “our”, “us”) value the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, store, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Is Personal Information?
In this policy, “personal information” refers to data that can be used to identify you personally. This may include:
- Full name
- Address (postal or residential)
- Email address
- Phone numbers
- Employment information
- Any other data that reasonably identifies you
If information can directly or indirectly identify you, it is treated as personal information.
What We Collect
We may collect the following types of personal information:
- Contact details (name, email, address, phone)
- Age, occupation, or job title
- Information related to your property search, ownership, tenancy or transaction history
- Feedback or survey responses
- Website activity (via cookies, analytics tools)
- Information provided during communication with our agents
We may also collect anonymous or aggregated data that does not personally identify you, for statistical and performance purposes.
How We Collect Personal Information
We collect information directly from you when you:
- Use our website
- Complete a contact, enquiry, or inspection form
- Speak with our agents in person or over the phone
- Submit a rental application or sales enquiry
- Provide feedback or participate in surveys
- Request a valuation, appraisal, or report
We may also receive information from:
- Your authorised representatives (e.g. legal or financial advisors)
- Public records or property databases
- Government and regulatory authorities
- Marketing platforms, listing portals, or property services
Cookies & Website Analytics
When you visit our website, we may use cookies and tracking tools to understand your preferences and improve your user experience. Cookies do not store personal data, but they help us analyse traffic and website usage.
If you prefer, you can set your browser to reject cookies or alert you when cookies are being used.
We may also log IP addresses for website performance and security purposes.
Why We Collect Your Information
We use your personal information to:
- Deliver our real estate services (sales, rentals, management, appraisals)
- Communicate with you about listings, market updates, or enquiries
- Send relevant property alerts or promotional material (with your consent)
- Improve our digital services and customer experience
- Fulfil legal and regulatory obligations
- Respond to feedback, complaints, or requests
- Manage our internal operations and reporting
Who We Share It With
We may share your information with:
- Core Realtors agents, franchise offices, and support staff
- IT providers, database and CRM systems, and marketing platforms
- Professional service partners (e.g. solicitors, accountants, surveyors)
- Third-party service providers (e.g. payment processors, inspection apps)
- Regulatory bodies and authorities if required by law
- Any party you authorise us to share your information with
Marketing Communications
We may use your details to send marketing communications (via email, SMS, or post) related to real estate services, listings, or promotions. You may opt-out at any time using the unsubscribe link or by contacting our office directly.
We do not sell or rent your data to third-party advertisers.
Access & Correction
You may request access to the personal information we hold about you. You can also ask us to correct any inaccuracies.
If we are unable to give you access due to legal or confidentiality reasons, we will explain why. We aim to respond to all requests within a reasonable timeframe.
What If You Don’t Share Your Information?
If you choose not to provide personal information, we may not be able to:
- Offer certain real estate services
- Provide access to property alerts or off-market listings
- Process applications or valuation requests
- Tailor your online experience
Overseas Disclosure
Some of our third-party providers may store data in overseas locations (e.g. cloud servers). We ensure these providers uphold data protection standards and comply with Australian privacy laws.
Data Security
We take all reasonable precautions to safeguard your personal information from loss, misuse, or unauthorised access. However, online data transmission carries inherent risks, and we cannot guarantee complete security of information shared via the internet.
External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their policies before submitting any personal information.
Complaints
If you believe your privacy has been compromised, please contact us with details. We will investigate and respond in accordance with our complaints handling process.
Contact Us
Core Realtors
hello@corerealtors.com.au
+61 433396412