Franchisor Privacy Policy
Privacy Policy - Core Realtors Pty Ltd
Last updated: 10 July 2025
At Core Realtors Pty Ltd (ABN: 44167376829 ), we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Is Personal Information?
Personal information refers to any data or opinion that can identify you as an individual. This may include your:
- Name
- Residential or postal address
- Phone number
- Email address
- Date of birth
- Occupation or business role
If the information we collect can identify you, or if you are reasonably identifiable, it will be considered personal information.
2. What We Collect
We may collect and hold information such as:
- Your contact and identity details (e.g. name, phone, email, address)
- Property ownership or rental history
- Employment information or professional background
- Information from website forms, surveys, or marketing preferences
- Any other information provided via our website, open homes, phone calls, emails, or digital communication
We may also collect non-identifiable data for analytics and service improvement (e.g. website traffic trends, anonymous survey results).
3. How We Collect Information
We collect personal information directly from you through:
- Property enquiries, inspections, and applications
- Contact forms on our website or social media
- Emails, phone calls, or written correspondence
- Participation in promotions, feedback, or surveys
- Client onboarding forms or service agreements
We may also collect information indirectly via:
- Third-party service providers (e.g. property portals, marketing platforms)
- Credit agencies or government bodies (with consent)
- Your nominated representatives (lawyers, accountants, advisors)
- Public sources such as real estate listings or directories
4. Cookies & Website Usage
Our website may use cookies to track user preferences and improve your experience. Cookies do not store personal information but allow us to understand website activity and tailor content. You can manage cookie settings through your browser preferences.
We may also log IP addresses and browser types for internal analytics and security purposes.
5. Why We Collect Your Information
We collect, hold, and use personal information to:
- Provide real estate sales, leasing, and property management services
- Respond to enquiries and offer customer support
- Manage inspection bookings, appraisals, or marketing requests
- Send updates, listings, and relevant property information
- Improve our website performance and customer experience
- Meet regulatory and legal obligations
6. What If You Don’t Provide Information?
If you choose not to share personal information with us, we may not be able to:
- Offer certain property services
- Respond effectively to your requests
- Provide property alerts, updates, or exclusive opportunities
- Tailor our service or online experience to your preferences
7. Disclosure of Personal Information
We may share your personal data with:
- Our employees, licensed agents, and support contractors
- Property management systems, website providers, and cloud platforms
- Legal, accounting, or marketing service providers
- Financial institutions for payment processing (if applicable)
- Third parties with your prior consent or where required by law
We do not sell or trade your information to third-party marketers.
8. Direct Marketing
We may use your details to send property updates, market insights, or promotions. These messages may be sent via email, SMS, or direct mail in line with the Spam Act 2003 (Cth).
You may opt out at any time using the unsubscribe links or by contacting us directly.
9. Accessing or Updating Your Information
You may request access to the personal information we hold about you by contacting our team. We will take reasonable steps to confirm your identity and provide the information (unless an exemption applies).
You may also request corrections to your personal information if it is inaccurate, outdated, or incomplete.
10. Overseas Disclosure
While we aim to keep your data within Australia, some service providers (e.g. data storage or email platforms) may operate internationally. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with Australian privacy laws.
11. Security of Your Information
Core Realtors takes appropriate technical and organisational measures to protect your information from misuse, loss, or unauthorised access. However, as no data transmission is 100% secure online, we cannot guarantee absolute security of data shared via the internet.
12. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their individual privacy statements.
13. Complaints & Contact
If you believe we have mishandled your personal information or breached privacy obligations, please contact us with full details of your concern.
We will respond promptly and aim to resolve complaints in a fair and timely manner.
Contact Our Privacy Officer:
Post:
Email: hello@corerealtors.com.au
Phone: +61 433396412
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. This policy was last revised on 10 July 2025.